Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information – name, phone number, email address

• Location Information – pickup and drop-off locations

• Vehicle Details – make, model, license plate (when relevant to service)

• Payment Information – card details or payment confirmation (processed securely via third-party provider)

• Website Usage – IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We collect and use your information to:

• Respond to service requests and dispatch assistance

• Confirm appointments and provide updates

• Process payments and send receipts

• Improve our services and customer experience

• Communicate important notices (e.g., policy updates or service changes)

• Comply with legal or regulatory requirements

3. How We Protect Your Information

We use reasonable technical, administrative, and physical safeguards to protect your personal information. This includes:

• Secure server environments

• Encrypted payment processing (handled by verified providers)

• Limited access to sensitive information by authorized personnel only

We do not sell, rent, or share your information with third parties except as required by law or to fulfill a service request (e.g., to process a payment).

4. Cookies & Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to help us understand how visitors interact with our content. This helps us improve site performance and user experience. You may disable cookies through your browser settings if you prefer.

5. Data Retention

We retain your personal information only as long as necessary to:

• Complete your requested service

• Comply with legal or tax obligations

• Resolve any potential disputes

After this period, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Ask for corrections to incorrect or incomplete information

• Request deletion of your personal data (subject to legal limits)

• Withdraw consent for marketing communications at any time

To exercise these rights, contact us directly using the information below.

7. Third-Party Services

Our site or services may link to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices of these third parties. We recommend reviewing their policies before submitting information.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect or store data from minors. If we discover that a minor’s data has been collected, it will be deleted promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date above. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Trouble Call Towing
📍 The Big Island, Hawaii
📞 (808) 329-1800
📧 Randy@yahoo.com