Terms of Service
Welcome to Trouble Call Towing. By using our services, you agree to the terms and conditions outlined below. These Terms of Service govern all interactions with our company, including in-person services, phone communications, and website usage.
1. Service Overview
We provide towing, roadside assistance, vehicle recovery, vehicle disposal, and related services across The Big Island, Hawaii. Services are provided based on availability and may vary by location, vehicle type, and conditions.
2. Service Request & Response
All service requests must be confirmed via phone, email, or our official website.
Estimated arrival times (ETAs) are not guaranteed and may be affected by weather, traffic, or availability.
We reserve the right to refuse service in unsafe conditions or at our discretion.
3. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
We accept cash, credit/debit cards, and approved digital payment methods.
Towing or recovery services performed without payment may result in the vehicle being held until full payment is received.
4. Customer Responsibilities
By requesting service, you agree to:
Provide accurate information about the vehicle’s condition and location.
Be present or have an authorized individual present at the time of service, when necessary.
Comply with any safety instructions given by our operators on-site.
5. Liability & Damage
Trouble Call Towing is not liable for pre-existing damage, mechanical failure unrelated to our service, or damage caused by unsafe conditions beyond our control.
Our team takes great care during all services; however, all towing is performed at the owner’s risk unless gross negligence is proven.
You agree not to hold us responsible for delays, missed appointments, or indirect losses.
6. Cancellations & Refunds
You may cancel your request at any time prior to dispatch with no charge.
A cancellation fee may apply if a truck has already been dispatched.
Refunds are considered on a case-by-case basis for duplicate or unused services.
7. Use of Website
By using our website, you agree not to:
Submit false or misleading service requests.
Copy, reproduce, or exploit our content without permission.
Attempt to hack, damage, or interfere with website operations.
8. Privacy Policy
Your privacy matters to us. We collect limited information to process service requests and do not share your personal details with third parties without consent. For more information, see our [Privacy Policy].
9. Modifications to Terms
We reserve the right to update or modify these terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms.
10. Contact Us
If you have questions about these terms, please contact:
Trouble Call Towing
📍 The Big Island, Hawaii
📞 (808) 329-1800
📧 Randy@yahoo.com